It is our mission at Ideal Nail Spa to provide all our guests with a remarkable experience while performing our business with integrity and deep knowledge of our profession. We are committed to providing superior service to each guest with added value. Through our friendly customer service and lifelong education, we will strive to be your number one choice for all your NAIL CARE needs, while setting the standard in nail spa environmental responsibility.
Guarantee:
Please remember that nails are jewels, not tools. Be kind to your nails, and they will look beautiful for weeks after your service.
● Gel polish manicures are guaranteed for 5 days and 7 days for dipping and enhancements
service after your appointment. If you notice chips or lifting within this time, please call us
to schedule a free repair with the original color of service.
● You must arrange an appointment to have your nails fixed within 5 days after your initial
service.
● Repairs after the guaranteed time for breakages, tears, and corner breaks will be charged.
● Traditional Polish services are not guaranteed.
● We will not be responsible for any infected nails.
(Our tools and equipment are thoroughly disinfected and will be presented for
your inspection)
CANCELLATIONS
Appointments can be canceled 3 hours in advance by calling 603-402-9272. Please give at least 3 hours' notice so that we have the opportunity to offer your reserved time to another client on our waiting list. We understand that sometimes emergencies happen, and it’s not always possible to give adequate notice when you can’t make an appointment. However, if you repeatedly cancel appointments without proper notice, we reserve the right to ask for a non-refundable deposit to secure your next appointment. We ask that you please reschedule or cancel at least 3 hours before the beginning of your appointment or you may be charged a cancellation fee of 50% of the cost of your service.
LATE ARRIVALS
Tardiness Scheduled appointments have a 15-minute grace period to allow for unpredicted traffic or parking difficulties. If you anticipate that you will be later than 15 minutes, please call ahead to see if we have the availability to complete your service in full. One late client can throw off our entire schedule and cause our other clients to be late for their commitments. Therefore, if you arrive more than 15 minutes late, we reserve the right to refuse partial or complete services.
NO SHOWS
If you make an appointment that you don’t cancel and don’t show up for, we reserve the right to charge a service fee.
REFUNDS
● No cash refunds will be given after your service is done.
As soon as you have walked out of the salon door that means you have accepted and are happy with
the service provided to your nails.
● If you are not happy with your nails, please make us aware of it before you pay. We will adjust
them to your satisfaction or remove any enhancements or coatings that have been applied.
● No refund will be given because you have simply changed your mind.
● We will redo any service at no cost to you provided that you tell us immediately after we have
performed the service that you are unhappy with the quality of the work.
● If you are still not happy after we fixed your nails and request a refund, then you have to go through our Customer Complaint Procedure by writing to us, stating the reason for your unsatisfied after we re-did your nails, the photo of the evidence of the nails that were fixed by us.
COMPLIMENTARY FIXES
If you are ever dissatisfied with any service in the salon we will gladly make the corrections
necessary to exceed your expectations within 3 days of your original services. No refund is
given after it has been rendered.
● Enhancements and gel polish manicures are guaranteed for 5 business days after your
appointment; excluding breakages. If you lose an enhancement or notice chips or lifting
in the first 5 days, please call us to schedule a free repair. (Repairs must be arranged
within 3 days of notification to the salon to be considered complimentary fixes.) Repairs
after 5 days or for breakages, tears, and corner breaks without notifications are $10+
each. (Please remember, nails are jewels, not tools. Be kind to your nails and they will
look beautiful for weeks after your service.)
● Traditional Nail polish services are not guaranteed.
However, we would be glad to fix them for you. Must be called in within 24-48 hours after initial service and schedule an appointment for a nail fix within 2 days.
Please DO NOT EMAIL for fixes. Please call the salon at 603-402-9729 and leave a voice message if no one picks up. We would like to quickly serve you as soon as possible.
PETS
Pets of any kind, other than service animals, are NOT allowed in the salon. The State Board of Cosmetology has specific Rules and Regulations stating cleanliness and sanitation, and we abide by these rules. In order to protect our clients who are more susceptible to allergies, NO animals of any kind are to be permitted in the salon at any time. Service dogs with the official “Service Animal” vests are the ONLY exception. Therapy dogs, emotional support dogs, and/or companion dogs are not recognized as “Service Animals” according to The Washington State Human Rights Commission. We invite you to talk with us about any questions or concerns.
We Reserve the Right to Refuse Service To:
● Anyone with a nail condition we suspect may be contagious.
● Anyone with open or infected wounds in the treatment area.
● Anyone in ill health that we may suspect may be contagious, or we fear could be harmed by our service.
● Anyone more than 10-15 minutes late for an appointment.
● Anyone demonstrating inappropriate behavior to our nail technicians and other
customers.
